Refund policy

Return & Refund Policy

1. Overview

At Buttonsfairy, we want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.

This policy complies with your rights under Australian Consumer Law.

2. Change of Mind Returns

We accept returns for change of mind under the following conditions:

  • The item must be unused, in original condition, and in its original packaging
  • Return request must be made within 14 days of receiving your order
  • Customers are responsible for return shipping costs unless otherwise agreed.

3. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, you are entitled to a replacement, repair, or refund under Australian Consumer Law.

Please contact us within 48 hours of delivery and provide:

  • Your order number
  • Description of the issue
  • Clear photos of the item

We will resolve the issue as quickly as possible at no additional cost to you.

4. Non-Returnable Items

We do not accept returns on:

  • Sale or clearance items
  • Items that have been used or damaged after delivery

5. Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed to your original payment method
  • Please allow 3–7 business days for the refund to appear in your account

Shipping costs are non-refundable unless the item is faulty or incorrect.

6. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us first.

7. Return Process

To initiate a return, please contact us at:
📧 buttonsfairy@hotmail.com

We will provide instructions on how to return your item.